1. What materials are used in your sofas?
Our sofas feature premium materials like solid/manufactured wood frames, high-resilience foam cushions, and luxe upholstery fabrics (e.g., boucle, velvet). All fabrics are rigorously tested for durability and comfort.
2. Do you offer customizable colors or sizes?
Yes! Many models, like the Boucle Fabric Cloud Sofa, come in multiple colors (e.g., Beige, Olive Green) and sizes (sofa/loveseat). Check product pages for options.
3. Are your sofas pet-friendly and child-safe?
Absolutely. Rounded edges, stain-resistant fabrics, and reinforced frames ensure safety and durability for busy households.
4. How is the seating comfort ensured?
Cushions combine fiber-wrapped foam with pocket/sinuous springs for plush yet supportive comfort. Seat depths (e.g., 24.5") prioritize ergonomic design.
5. Are assembly tools required?
No tools are needed! Most sofas require simple, tool-free assembly by two people.
6. Where do you ship from?
Orders ship from our 4 U.S. warehouses in New Jersey, California (Pomona, Ontario, City of Industry), ensuring fast delivery nationwide.
7. How long does delivery take?
Most U.S. orders arrive within 3–7 business days thanks to our strategic warehouse network.
8. Is international shipping available?
Yes! We ship globally with reliable partners. Delivery times vary by location—contact us for estimates.
9. Is shipping free?
Yes! All orders include FREE shipping, with no hidden fees.
10. What's your return policy?
Enjoy 30-day hassle-free returns for quality issues. Contact us via email to initiate the process.
11. What does the 1-year warranty cover?
The warranty covers craftsmanship defects (e.g., frame issues, stitching flaws). Normal wear and tear are excluded.
12. Can I exchange a sofa for a different color/size?
Yes! Exchanges are processed within the 30-day return window, subject to stock availability.
13. What payment methods do you accept?
We accept PayPal and major credit cards (Visa, Mastercard, Amex) for secure transactions.
14. How do I track my order?
A tracking link is emailed once your order ships. For updates, contact buysofas@aliyun.com.
15. Are prices negotiable?
As a factory-direct brand, our prices are already competitively low. No additional discounts apply.
16. How do I contact customer service?
Email is our preferred method for detailed support: buysofas@aliyun.com. We respond within 24 hours.
17. Do you offer in-home assembly services?
Currently, we focus on tool-free, DIY-friendly assembly. Guides are included with every order.
18. What if my sofa arrives damaged?
Immediately email us photos of the damage. We'll arrange a replacement or repair at no cost.
19. Are your materials eco-friendly?
We prioritize sustainable practices, using low-VOC finishes and responsibly sourced wood.
20. How do I clean my sofa?
Spot-clean fabrics with a mild detergent. Avoid harsh chemicals. Detailed care guides are provided post-purchase.
Need More Help?
Reach us at buysofas@aliyun.com—we're here 24/7 to ensure your satisfaction!